Isaac has been in the HVAC industry for more than 7 years. He enjoys spending time with his wife and kids, working with his church, and serving our customers. He will make you smile. His smile is very contagious. We are lucky to have such a great tech on our team.
Great service highly recommend
CORY - Newcastle, OK
Good service highly recommend fast service
Isaac James went above and beyond
KEVIN - Oklahoma City, OK
Lost my heat last night. It's a 90% unit so drain line froze. Isaac made it out around noon and fixed everything over a 2 hour period including having to go get some new pipe in the snow. Did a great job, professional and neat. You need more techs like him.
Isaac was great!
DON - Oklahoma City, OK
Isaac checked and fixed our heater problem, explained the problem and fixed it in excellent time! He also was very personable and compassionate! We were very happy and satisfied with Isaac his expertise and work!! Thanks!!!
BIZHAN - Norman, OK
He got job done fast and great
Tech Understood Problem = Warm House
RICHARD - Oklahoma City, OK
The Tech arrived and went to work checking my heating system and the thermostat and solved the problem I had with getting heat on a very cold Tuesday. Both my two dogs and I were able to have a great nights sleep.
RAY - Norman, OK
GARY - Oklahoma City, OK
Thank you for giving great service, from being punctual & honest as well as being friendly too. This experience was wonderful. Thanks again.
Great service, awesome price!
MORGAN - Oklahoma City, OK
KENNETH/KAREN - Harrah, OK
Emily - Oklahoma City, OK
Came out and cleaned our heat exchanger and saved our heater. Very reasonable and helpful. Will be using interstate heat and air again!
Performed preventative maintenance on 2 heat pump systems for customer. Customer replaced the filters already. I inspected both heat pump systems internal electrical components. Customer stated that the north system was making a loud noise when running outside. After my inspection I found the capacitor had gone out in the heat pump and was running off the start capacitor. I replaced the capacitor under warranty. Cycled heat pumps on and checked amps, temperatures and pressures of both condensers to ensure the freon levels and operations were good. I also inspected both air handlers, blower assemblies and heating elements. I found a spade connector loose and burnt on the north system. I replaced the connection and rechecked amps and operation. Both systems are heating properly within manufactured specifications at this time. The UVC bulbs will need to be rechecked nest service.
Performed preventative maintenance on heat pump system with gas emergency heat. I started with the gas furnace. Replaced customer supplied media filter. Inspected the blower assembly, motor, capacitor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of equipment. Cleaned flame sensor and brushed dust off the burners and components. Checked amps, temperature rise and gas pressure of furnace. Adjusted gas pressure to unit requirements. Checked over heat pump system. Inspected control board, contactor, capacitor and condition of the other components. Cycled system on and checked amps, temperatures and pressures. Heat pump is getting older and is operating off of R-22, but still operating properly within manufactured specifications.
Came out to call for a system not heating properly. I checked system over and found that the control board is giving out false codes. I discussed with customer about the condition of the system and operation. Went over repair vs replace. Customer wanted options to replace furnace or full system.
Came out to call for a pvc drain that had broke due to it icing up from the previous weeks. Customer stated that he was going to fix it, but didnâ€™t want to break anything else. I checked the drain and found the drain piece was a 1/2â€ fitting going to 3/4â€ pvc. I was able to get the fitting and replace it. I also cut out a pvc T that had pieces from the fitting broke in it and replaced it. Glued all pvc fittings together and ensured nothing else was broken. Drain is fixed, and wonâ€™t leak. I recommended putting insulation on the pvc line that was bare and the customer bought some to do it.
Came out to fix clearance for the flue vent. Used saw to cut away a 1â€ clearance around two sides of the flue vent. Pictures will be included in the email. I also recommended to customer about having blown in insulation done for her attic. Customer only has about 4â€ of insulation and needs at least 10.5â€ to get the recommended R-30 rating for homes in this area. I will email an estimate to customer and follow up with her at the end of the week.
I arrived for a no heat new system call. I first spoke with the homeowner and they told me that the system will not run and itâ€™s flashing P6. P6 is a fault code of low pressure at the condenser. I inspect the system and found it to be running low on refrigerant. The homeowner stated that this system has leaked its refrigerant out once before. And that the time frame from the install to the first leak was 8-9 months and from the last time I leak checked the condenser to now was 8-9 months. I tried to preform a leak search at this time but the homeowner would not grant me access to two of the indoor systems. I charged the system at this time to get the homeowner heat. They also spray foamed one system and itâ€™s almost stuck in place. I want to bring two techs out to help pull all systems off the wall and pressure test the system and check all indoor systems. I told the homeowner that if the leak is on a fitting that we constructed it will be under warranty. But if the leak is on a com
Came out to call for fan motor not operating. Customer stated that the outside system fan motor wasnâ€™t operating but the unit was still on. System is a heat pump and I did go over the operation of the defrost mode and how the fan shuts off so the system can thaw out when needed. However, the fan motor was over amping and making a noises like the bearing were loose. Heat pump was installed March of last year. Part and labor is covered under first year warranty. Ordered motor to come back to replace it. Came back out to call to replace fan motor. Took old fan motor out and installed new condenser fan motor in heat pump. Tightened fan blade down to shaft and made sure all bolts were tight. Cycled heat pump on and checked amps and operation of heat pump. New motor sounds significantly better. Recommended maintenance plan and extended labor warranty for heat pump system so customer would be covered for 10 years.
Came out to call for a furnace not heating properly. Customer stated that the system wasnâ€™t heating and blowing cool air. I checked system over and found that the furnace is a 90% furnace and that the condensation line for the furnace was frozen solid. I recommended customer putting a space heater in the attic to help it thaw. I ran a temporary drain line to get the system going for now. We will need to come back next week sometime to reattach the drain. I also suggested heat wrap on the condensation line to keep it from freezing. Came back out to put the heating condensation drain back together. Drain has thawed out and is able to be used again. I reattached drain to furnace and cycled heater on. Furnace is draining properly. I wrapped pipe back with insulation. I still suggested heat wrap to keep this from happening in the future.
Came out to call for a system not heating properly. Customer stated that the furnace wasnâ€™t kicking on this morning, but started to work during the day. I checked system over and found system reaching temp, but the filter hasnâ€™t been changed since January of 2018. Customer is due a service, so I changed the filter for customer. I inspected the ductwork, blower assembly, blower motor, electrical components, coil, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, and overall condition of equipment. Capacitor for blower is depleted. Made homeowner aware that she is short on return air and that the system will struggle, and breakdown when filter is dirty. Recommended adding an additional return in the home to help increase airflow into the system and help the system run efficiently and effectively. Customer has also been made aware that the AC is a 4 ton and the evaporator coil is 3.5 ton. Let her know that this is decreasing efficiency and is most likely going
Came out to call for a system not heating properly. Customer stated that it had been working for a couple hours before I arrived and reached temperature on the thermostats. Customer has a 2 zone, zone system set up for the HVAC. The upstairs is satisfying, but the down stairs is still trying to heat. There is no bypass duct to recirculate the air if one of the dampers are closed and itâ€™s causing it to trip on high limit if the furnace runs too long to satisfy the downstairs. I discussed with customer about cutting in a bypass duct to help balance the airflow. So the system can operate like itâ€™s designed to. Customer wants to wait at this time. The whole system needs to be redone, but customer stated before that she isnâ€™t able to do that right now. System is working the best it can given the condition of equipment and ductwork.
Customer purchased 10 Extended Labor Warranty for equipment.
Came out to call. Customer has a 90% furnace, and the primary and secondary heat drain have frozen up. Due to the amount of ice and the complexity of the drains, Iâ€™m not able to do anything at this moment. I told customer to give it till this weekend to warm up and let it thaw out. Customer has a fire place and several space heaters to get by till then.
Came out to call. System wasnâ€™t heating properly. Customer stated that the furnace wasnâ€™t blowing warm air, and is not on at this moment. I checked system over and found the 90% condensation drain frozen that goes underneath the house. Due to the weather conditions and how frozen the pipe was, I was not able to thaw it out. I reran heat drain temporarily to get customer heat, until we can come back and install a condensation pump for the heat drain. I will leave ticket open until then. Came back out to call and discussed with customer about just using original drain or running the condensation pump. I checked the primary line and it was still blocked due to it being frozen. Told customer we could run a condensation pump line to the washer drain and discussed pricing on that. After going over options, customer wanted to see if line would thaw out by next week, and if not, have us run the pump then. I will leave ticket open and have optional estimate available.
Came out to call. Customer stated that the system wasnâ€™t heating the home. When I arrived the system was set at 88 and the temperature on the stat was 70. Customer stated that it seemed cold in the home and the system wasnâ€™t keeping up. Customer has an add on to the house that has its own separate heater and hasnâ€™t turned it on until today. I checked furnace over and found nothing wrong with the furnace and how itâ€™s operating. EZ flex was changed last service and wasnâ€™t that dirty. There isnâ€™t a lot of insulation in the attic and customer could be having heat loss due to the extremely cold temperatures outside. Recommended insulation be added in attic. Customer also had doors closed on the side of the home where the thermostat is. I recommended having the doors open to allow the air to cycle properly. Told her Iâ€™d leave the ticket open, and if we need to come back we will.
Came out to call for a system that wasnâ€™t heating, but now it is. Customer stated that the system wasnâ€™t heating properly the other day, but today has been working fine but still wanted me to check it. Thermostat was already satisfied when I checked it. I went to the unit to test components after cycling it on from the thermostat. Furnace fired up with no issues. I let system run for a total of 10 minutes and the temp in the home was raised from 70 to 73. I checked amps on motors, gas pressure and even checked the condensation drain. Amps on inducer motor where within range and had no sign of going out while I was checking the system. It is a 90% furnace, and itâ€™s likely that the system had a frozen drain line causing the system not to operate properly that was able to thaw out since it is a short run from the garage utility closet through the brick wall in the back yard. I made sure the drains were clear and I did verify that the drain was draining. System is heating properly at
Came out to call for a system not heating properly. Customer stated that the system would shut off intermittently, and the thermostat would still be calling for heat. I checked furnace over and found the system to be a 90% furnace. Sounded like the inducer motor was swishing around some ice particles and water. I cycled system on and found that the system is actually short cycling due to pressure switch. I checked and cleaned the hoses and inducer chamber out. I also cleaned the flame sensor due to some build up being on it. These are likely causing the system to have intermittent faults that donâ€™t always happen consistently. I tested and verified that the system is cycling on without fault, that all condensation drains are clear, motors are operating within range and gas pressure is correct. Had customer cycle on furnace from thermostat to ensure thermostat is communicating correctly. System is now heating properly within manufactured specifications.
Came out to call for a system not heating properly. Customer stated that after the rolling blackout the system hasnâ€™t been working quite the same. I checked system and found it reading a code for a lockout due to ignition proving failure. I reset system and cycled it on to check operation. System fired up fine, with no problems. System did cut off one time and then worked since then. I inspected the flame sensor and found it to be dirty. Recommended that customer have me clean it, but also have us come out to do the maintenance on the system twice a year to take care of it, and have issues like this happen less or not at all. Customer signed up for blue shield membership. I cleaned flame sensor and cycled furnace on. Checked all electrical components and amps. System is now heating properly.
Came out to call for a not heating well. Customer stated that the furnace was making a strange noise and that the heat wasnâ€™t working. I checked the furnace over and found the noise coming from the inducer motor of the system. I took inducer motor out and found the plastic wheel inside the inducer motor assembly had broken into pieces and was not allowing the system to heat. I went over what I found with the customer and discussed pricing on repair vs replacement of furnace. Customer wanted to do repair at this time. I picked up new inducer motor assembly and came back to install it. Once installed I went through the systems operation sequence to ensure system was heating properly. Cleared tubing of debris and made sure it was draining properly. System is heating properly at this time.
Came out to call for a furnace not heating properly. Customer stated that the system seemed to be shutting on and off and not heating the home to the proper temperature. I checked the system over and found the inducer motor running, but the system not igniting. I checked the system over and found no code on the board. I checked the pressure switches and tubing. Low pressure switch seemed to be stuck. I checked both switches and reinstalled hoses. I also found the flame sensor dirty as well. Cleaned the flame sensor, and cycled system on from thermostat. The furnace kicked on with no issues. I went through and checked all pressures of pressure switches and all had the correct pressure to them. Low pressure switch closes at -.50 iwc and high pressure switch at -1.19 iwc. Inducer motor was pulling 1.9 during the time the system was heating. Furnace cycled off from thermostat before I left. System is heating properly within manufactured specifications at this time. Told customer Iâ€™d leav
Came out to call, customer stated that the system stopped heating last night and thinks that it had something to do with the heat drain. I checked drain and found it frozen in certain parts. Customer has heat wrap already on the line, but there were parts exposed to the below freezing temperatures weâ€™ve had. I cut out the frozen parts and repiped and insulated those sections. Suggested to have customer leave a supply duct off to help keep the area warm. Cycled system on and checked operation. System is heating and draining into the closet properly.
Came out to call for a noise in the system. Customer stated that the system was making a strange noise when coming on and wanted to make sure the system wasnâ€™t coming loose, or something falling apart. I checked system operation and found nothing out of the ordinary happening. I checked blower assembly, bolts, and blower operation. The blower is a variable speed motor and when it initially ramps up, you can hear it start up, but itâ€™s not making a noise the customer was describing. I will leave ticket open, but I couldnâ€™t replicate a sound. Even after cycling it on and off multiple times.
Came out to call for a furnace not heating properly. Customer stated that it stopped working last night and hasnâ€™t really been working since. I checked the system over and found the heat drain on horizontal 90% furnace partially frozen. I sucked the standing water out of the line to get the system running but it only worked for 5-7 minutes. Unfortunately due to the weather, the line has frozen up, and I have no capability of unthawing the line at this time. Customer is going to buy some heating wrap to wrap the pipe to get it to thaw out.
Came out to call. Customer stated that the system seemed like it was keeping the home as warm as it should. We were out on October for a no heat, and had to clean the flame sensor. I checked furnace operation and all components ratings and amps. I checked filter and found it pretty dirty. Gas pressures are fine. Temperatures have been consistently below freezing and any hinderance in the system will cause it to not run normal. Furnace temperature difference is about 49 degrees and needs to be between 25-55 degrees. I discussed with customer about the filter and how it most likely is causing hinderance in the airflow. Heat exchanger is getting hot enough to trip a limit intermittently, and causing the system to shut down. I put a new filter in for customer and cycled system on. Furnace is heating properly. Also gave customer estimate for blown-in insulation and energy saver dampers for whirlybirds to help retain temperatures in home better.
Came out to call. Customer stated the system would work but was constantly shutting off and coming back on every so often, but not reaching temp all the way. Customer thought it may be the thermostat. I checked thermostat and found no issues with how it operates. System was on when I was there. I asked customer about the filters and he said that we change them for him when we come out, and didnâ€™t change them when we were out last. I checked the filters and found that they havenâ€™t been changed since april of 2020. I went ahead and put new filters in the system for customer since he was owed filters from us. I cycled furnace back on and went through furnace operation. System was heating properly. I discussed with customer about this call being on us for not replacing the filters. There wonâ€™t be a charge for this.
Came out to call for a system not heating well. Customer stated that the system is set at 70 and itâ€™s 65 in the home. Customer is remodeling and has half of the systems coverage area open to the attic temperatures. In that area of the home itâ€™s 48 degrees. The system is doing all it can to satisfy the temperature. The filter was also dirty and was hindering the airflow of the system. Changed out the customer supplied air filter. The system canâ€™t regulate the temperature difference of almost 20 degrees in the remodeled part of the home. The system will most likely have to constantly run to keep this section of the home mildly warm. System is heating properly within manufactured specifications, but wonâ€™t reach set temperature do to the extremely low temperatures outside, and the home open to attic temperatures.