Isaac has been in the HVAC industry for more than 9 years. He enjoys spending time with his wife and kids, working with his church, and serving our customers. He will make you smile. His smile is very contagious. We are lucky to have such a great tech on our team.
Always reliable and knowledgeable
ALLISON - Norman, OK
GIGI - Nichols Hills, OK
Isaac James was Great
KATHY - Moore, OK
He is always professional, courteous and thourough
will be using them again
Phillip - Choctaw, OK
TERESA - Midwest City, OK
I called at 4pm and Isaac was done by 7pm!!!
SHAWN - Del City, OK
Came in for a quote, was very informative, very friendly 👍
NANCY - Norman, OK
Everything was just fine
PAM - Norman, OK
Good very now person
Always good service, pricey though
CHAD - Oklahoma City, OK
Isaac does great work but the cost is expensive
TERMINIX - Oklahoma City, OK
Polite, professional and courteous.
Came out to call for a system not cooling properly. Customer stated that they have the system worked on every year, and they usually always have to replace the capacitor. Told customer that I would double check systems operation after proper repair is made. I checked system over and found the capacitor swollen and reading zero. The breaker was also tripped. Customer said they wanted to make repair for now and wait on replacement. I offered the standard capacitor with 1 year warranty to customer and also the deluxe capacitor with 5 year warranty. Customer chose to do the deluxe capacitor. I replaced the capacitor on system, replaced customer supplied 5 inch filter, and washed the condenser coil thoroughly. Cycled system on and checked operations. Compressor amps are rated for 24 and weâ€™re pulling 21. Itâ€™s possible that during the heat of the day, the compressor is putting quite a bit of stress on the capacitor and it is blowing. Recommended customer continue to have maintenance done
Came out to give estimate for replacement of a full system. Went over different options with customer as far as equipment and efficiency of the system. Gave customer an estimate to replace existing system with a 4 ton Carrier 2 stage system. Customer is getting other bids and will let me know when he makes a decision.
Came out to call to give estimate for 2 Ton Mini Split System. Customer wanted to go ahead and order it. He will have his electrician run the line voltage and disconnect. System needs 208/230 volts and a 30 amp fusible disconnect.
Came out to call for a noise issue pertaining to the nit that we installed recently. She is having guests stay at the home and noticed she could hear the unit in one of the rooms. Sounded like vibrating noise. We turned system on and I noticed it immediately. Went outside to check unit and everything was fine there. I went up in attic and noticed that the line set wasnâ€™t strapped securely and was putting weight on the ceiling brace, causing the noise. I strapped the lineset and adjusted it a little bit. Customer noticed a significant difference. No charge on this ticket, falls under first year warranty.
Came out to call for a system not cooling properly. Customer stated that she had another company out to check the system and said everything was working fine. She noticed soon after they left that it wasnâ€™t still. I checked thermostat and it was operating properly. The outside system came on, but couldnâ€™t feel any air inside. Customer showed me where the unit was located and I made her aware that the unit she showed me was the upstairs unit, not the downstairs, and she said that that was the unit the other company checked. The downstairs unit is actually in the same part of the attic but farther up. I checked system and found a bad blower capacitor. Made homeowner aware of repair needed before I could check the rest of the system. Changed out capacitor and cycled system on. Blower came on with no issues, itâ€™s a somewhat of a newer motor. I believe the capacitor went out under stress do to high heat levels in the attic. Recommended more ventilation. System is now cooling properly.
Came out to call for a system needing serviced and also check on a noise that the system was making. Customer stated that she hears a squeaking noise sometimes when the system is on. I turned the system on, checked system over and found the filters needing changed, because they were overdue. This was causing an air restriction and could be making a noise due to that. I changed out the filters. I inspected the equipment in the attic and found nothing loose or vibrating at this time. AC needed cleaning, so I cleaned the condenser coil thoroughly. Checked amps, temperatures and pressures of condenser. System was a tad low on refrigerant. Went over the importance of correct charge on a system to cool the home properly. Customer had me add refrigerant. I added 1.1lbs of 410a to get proper charge. Recommend regular maintenance on system. Customer has only owned the home for a year, and should think about having the system properly maintained. I was not able to locate a squeaking noise at thi
Performed preventative maintenance on AC system. Inspected the blower assembly, evaporator coil, drain and overall condition of equipment in closet. Cleaned condenser coil thoroughly. Customer stated he would change the filters. I inspected the condenser coil, compressor, capacitor, contactor, fan motor and operation of condenser. Checked amps, temperatures and pressures of condenser. System is cooling properly within manufactured specifications at this time.
Performed preventative maintenance on AC system for customer. Customer stated that he already changed the filters inside. He had questions about his dryer vent coming loose after his roof was replaced and wanted to know who he needs to call to fix it. Told him I could take a look and see if I could do it for him. I checked the dryer vent and found that they replaced the dryer vent hood, but how they set it back up was incorrect and was causing the vent to not line back up properly. Told customer that the vent hood would have to be replaced, because they modified it, and made it worse. Customer will have the roofers redo it. I inspected the blower assembly, electrical components, evaporator coil, drains, and ductwork. Washed condenser coil thoroughly. Inspected the condenser coil, compressor, contactor, capacitor, fan motor and operation of condenser. Checked thermostat operation, wiring, amps, temperatures and pressures of condenser. System is cooling properly within manufactured speci
Came out to give customer a quote for replacement of existing system. Went over a couple of options with customer that were efficient, and affordable solutions for their home. Ended up with two different estimates and also refrigerant line replacement, if needed. Will match pricing on Carrier equipment dollar for dollar with a competitor. Thank you for selecting Interstate Heat and Air for your system replacement needs! We look forward to helping you along the way.
Came out to call for a system not cooling properly. Customer stated that the system stopped cooling last night completely and hasnâ€™t kicked back on since. I checked system over and found the capacitor was bad and not allowing the system turn on. Customer stated that they havenâ€™t had any maintenance done on the system, but they do change the filters regularly. Recommended repair and maintenance plan. Customer approved both. I made repair and washed the condenser coil thoroughly. This call does not count as their first service. The first service will be done in November. I made sure system was operating properly within manufactured specifications. Customer had a problem room and asked for recommendations to fix the air flow in the room. I gave him a quote for air balancing and adding a return to the room as well.
Came out to call for a system not cooling properly. Found that the unit had faulted out due to low pressure. Checked pressures and found the system completely out of refrigerant. Did a complimentary minor leak search on it and couldnâ€™t find anything. Weâ€™ll be coming back Monday to do a complete leak search on system and discuss options based on findings. Came back out to do complete leak search on system. After checking the system over with a leak detector, I wasnâ€™t able to trace down a leak at this time. I am unsure of how the system is out of refrigerant, as the unit held 200 psi for 15 minutes, and we were out to do the maintenance in June. Discussed with customer about other options. Customer was interested in doing the leak stop and charging the system. I cleared and charged system and added leak stop to it. I added 6.7lbs of 410a, and system is calling for around 8lbs. Told customer Iâ€™d come back and finish the charging it, and also double check the systems operation. Fi
Came out to call. Customer stated that the system wasnâ€™t cooling and it didnâ€™t seem like the compressor was on. I checked system over and found the system completely out of refrigerant. Customer had his roof redone recently, so I did a complimentary leak search to test the lines. Pressurized the lines with nitrogen and found a leak in the lineset. Location of leak is hard to get to, so I recommended replacement of the copper lines. Due to age of equipment and type of refrigerant, I recommended replacement also though. Customer wanted an estimate for replacement.
Performed preventative maintenance on AC system for customer. Inspected the blower assembly, electrical components, evaporator coil, and overall condition of equipment. Cleaned filters for customer, and washed the condenser coil thoroughly. Inspected the condenser coil, compressor, capacitor, contactor, fan motor, and overall condition and operation of condenser. Checked thermostat operation, wiring, amps, temperatures and pressures of condenser. System is cooling properly within manufactured specifications at this time.
Came out to call for a system not cooling properly. Customer stated that the AC wasnâ€™t cooling like it normally does and said the outside unit wasnâ€™t running either. I checked system over and found a bad fuse, replaced fuses with customer approval. Cycled system on and found the condenser low on refrigerant. Customer has had another company out the past two years to check the system and itâ€™s been low on refrigerant. The system is only 6 years old. I recommended doing a leak search and seeing if we can find the problem and fix it, or replace if needed. Customer wanted to have a leak search done. Told her I would get it scheduled, and we will be back out to do it. Came out to perform a leak search on the system. Used my leak detector and checked all major welds, evaporator coil, and outside condenser. Leak detector went off by the service port, but I checked it with bubbles and didnâ€™t have a hit. Customer has had another company out multiple times, and they couldnâ€™t find one e
Came out to call for a system not cooling properly. Customer stated that the system would not come on at all. They tried changing the batteries in the thermostat and still got nothing. I checked system over and found the control board not getting 24 volts. The transformer is bad. I replaced the transformer and checked wiring, I found the 2 wire to have a short in it. Couldnâ€™t locate the short, and due to wires location, I recommended running a new wire. We are to come back and run a new 24v wire through the attic for customer. Came back out and ran a new condenser wire. Wired into the existing furnace and AC. Cycled system on and my resetable fuse didnâ€™t pop this time. Checked system operations to verify AC is cooling. AC is now cooling properly.
Came out to call for a condensation leak. Customer stated that the system would leak water down the wall if it ran for an extended period of time. I checked the system in the attic and found a warped drain pan holding water. The drain pan needs to be replaced, but so does the system. The slab evaporator coil has a rusted out pan and is dripping water. Customer wanted to replace the drain pan for now to keep any more water damage from happening and look into replacing the system in the near future. Iâ€™m not able to get the pan today, so we will have to pick one up and come install it. Came back out to install new pan. Took old pan out, raised coil to get new pan in and leveled out. Attached pan drain to existing drain line and test drain and drain fall. No more condensation issue. Gave customer estimate for replacement as well. Thank you for choosing Interstate Heat and Air!
Came out to call for a system not cooling properly. Customer stated that the unit that serves his office and part of the east side of the building was not cooling properly. Customer thinks the filters were changed 4 months ago. I checked the filters and they mostly were from 2018. I changed all the customer supplied filters. I checked out unit number 3. We changed out the TXV in this system over 3 years ago. I checked the system pressures and found it low on refrigerant. I went over options of repair vs replace. Customer wanted to charge the unit for now. I highly recommend customer think about replacement of this unit, since itâ€™s had the majority of the issues in the building. I checked the TXV with a leak detector and didnâ€™t find any signs of it leaking. I added 4.2lbs of R22 to the system. There are no guarantees on how long the refrigerant will last in the system, and with it being a refrigerant that has been discontinued, I do again recommend replacement.
Requested re-quote with maintenance plan, extended labor warranty, and cash discount
Came out to call for a system not cooling properly. I was out a month ago to make a repair on the AC and customer stated that it worked fine, till a couple of days ago. Customer thought that it may be the thermostat not registering the temperature properly, and thatâ€™s why it runs for so long, but after different temperature readings, we came to the conclusion that it was reading close to the actual temperature of the home. I told him I would recheck the system. I checked refrigerant pressures and found the system low on refrigerant. When I was out previously, I washed the condenser and my pressures then were just in range of where they needed to be, so it didnâ€™t need any at that time. Went over options with customer of finding the leak and the possibility of needing to replace a component if we do find the leak. Customer is aware that the system is R22 and the refrigerant is no longer produced. Customer wanted to just charge the system for now and see if it gets him through the sum
Came out to call to give estimate for a full system replacement. Based of discussions I had with customer, I gave him two different options. 16 Seer Select option and a 17 Seer Deluxe option. Customer will discuss options over with significant other. I will follow up with them on Wednesday, unless contacted before then.
Came out to give estimate for repair or replacement. Customer stated that their insurance is going to cover cost of replacement to a certain amount. They wanted to know if it can be repaired and the cost to repair it, or if it needs to be replaced and the cost to do that. I checked system over found the condenser fan motor had come off the top motor mount bracket, it is not repairable, because the manufacturer doesnâ€™t not sell replacement parts for this unit. The unit itself will need to be replaced. Made homeowner aware that he would have to replace the evaporator coil with the AC unit. Gave customer estimate to replace AC and coil, and recommended to do the complete system instead.
This is a final estimate to replace the evaporator coil and furnace in closet area, to build a new platform for equipment to make room to customer in the larger return flat face grills
Came out to call for a system not cooling properly and freezing up. Customer stated that the AC was on, but system wasnâ€™t blowing cool air like usual. He noticed that the system was freezing up I. The attic when he took a look. I checked system over and found the system needing cleaned, the filters dirty, and system seeming low on refrigerant. I washed the condenser coil thoroughly, changed filters and let system run to level out the pressures and give me a true reading. The system was at a 40 degree super heat and needed to be closer to 20. Customer approved to charge system. I added 1.3lbs of 410a to get proper superheat charge on system. Let customer know that we have maintenance plans available, and gave him information about it. System is cooling properly within manufactured specifications at this time. Thank you for choosing Interstate Heat and Air!
Came out to call for a system not cooling properly. Customer stated that the system was starting to freeze over so he turned it off. He has had refrigerant added to the system, but it was about 4 years ago. He also has changed the filters. I checked system over and found the unit low on charge. I made homeowner aware of I found and discussed options with customer. Due to the age of system I did recommended replacing the system if he has to added more refrigerant next year, or doing a leak search to possibly locate a leak. Customer just wanted to charge the system for now and see how it does. I added 2lbs of R22 to get within the proper superheat range of 18. Recommended maintenance plan to keep system running as efficiently as possible. Customer signed up on the monthly plan. System is cooling properly within manufactured specifications at this time.
Came out to call for a system not cooling properly. Customer stated that last night the system started blowing room temperature air, and was only getting warmer. They also said the outside unit wasnâ€™t working properly. I found a bad capacitor and a wire burned which tripped the breaker. I reset the breaker went over repair options with customer for capacitor. Customer had me replace the capacitor. I also recommended a hard start kit, to help the compressor out on start up. Customer approved it as well. I added the hard start kit. Cycled system on and checked amps, temperatures and pressures of condenser. Customers service was due so I went ahead and did the maintenance and changed out the filters. System is now cooling properly within manufactured specifications at this time.